Chick-fil-A ranked as America’s best fast-food restaurant. See the study’s Top 10 | National
According to a study that ranks customer satisfaction, Chick-fil-A is the best and has been for several years.
The American Customer Service Index says Chick-fil-A scored 83 out of a possible 100 points, putting it a few points ahead of the second-place finisher, Domino’s pizza – but one point below its score last year.
The top 10 fast-food restaurants for customer satisfaction
5. Five Guys
6. Panera Bread
7. Pizza Hut
9. Chipotle Mexican Grill
10. Dunkin’ Donuts
The top 10 in the limited-service category after Chick-fil-A and Domino’s were KFC, Starbucks, Five Guys, Panera Bread, Pizza Hut, Arby’s, Chipotle Mexican Grill and Dunkin’.
McDonald’s landed at the bottom of the list with a score of 70 out of 100. The bottom 10 were Little Caesars, Panda Express, Subway, Dairy Queen, Taco Bell, Jack in the Box, Popeyes, Sonic, Wendy’s and McDonald’s.
In the full-service category, LongHorn Steakhouse came out on top with a score of 81 out of 100. It was followed by – in order – Olive Garden, Texas Roadhouse, Cracker Barrel, Outback Steakhouse, Red Robin, Applebee’s, Chili’s, Red Lobster, TGI Friday’s, The Cheesecake Factory, Buffalo Wild Wings, Denny’s and IHOP.
The study was based on interviews with 19,423 customers via email between April 1, 2020, and March 29, 2021. “Customers were asked to evaluate their recent experiences with the largest companies in terms of market share.”
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